XenApp 7.1\7.5 Disconnected Sessions not Logging Off

There are a lot of timeouts in any XenApp environment – active session timeout, idle timeout, disconnected session timeout…the list goes on. Recently, I ran into an environment that was having a problem with disconnected sessions staying on the server – it was a newly deployed XenApp 7.5 site with infrastructure and VDAs on 2012R2. There were some issues with applications pegging resources when users connected to disconnected sessions – turns out the disconnected sessions were several hours old.

Here’s the first important part to realize: XenApp 7.x does NOT use Citrix policy to define session timeouts – those policy items only apply to the Desktop OS VDA.


And no doubt this is confusing – when you read this CTX article where previously timeouts were controlled by RDS policy and the ICA listener…in XA6.x they are controlled by Citrix policy….and now we are back to the RDS policy.

So all that being said and done, disconnected sessions were still not properly disconnecting even after setting the GPO. The fix ended up being really simple: Hotfix XD71ICATSWX64002 – keep in mind that this is in conjunction with the GPO timeout settings.

2 thoughts on “XenApp 7.1\7.5 Disconnected Sessions not Logging Off”

  1. I know this is an older article, but the mistake was just made by me. Thanks to the author! Saves me from opening an embarrassing ticket with Citrix


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